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About us
OUR founder
Our Founder, Louie Ong, is a thought leader and an expert in Customer Experience (CX) and Business Insights, with over 14 years of extensive experiences in insights development, focusing on consumer, sales and marketing strategies, across a number of leading national and international organisations across multiple industries.
Previously from Sydney NSW, Louie is now based on the Gold Coast, sunny Queensland. Louie is passionate about embedding data-driven culture at every touch point in the business, and promoting customer centricity into its very DNA. His strategic vision promotes improved operational efficiencies, increased customer satisfaction and commercial outcomes, through up-to-date technologies.
Louie has successfully helped businesses win Customer Service Excellence Awards for 3 consecutive years, achieve customer satisfaction ratings at a record high, and improve sales upgrades conversion from customer loyalty.
With his 'all about customers' passion, and curiosity about what local and global brands do to help improve their customer experiences, Louie enjoys sharing his insights with wider audiences via his interactive keynote presentations.
If your business is looking for an inspiring and engaging keynote speaker that provides actionable tips throughout his presentation, contact us for booking details.
During his spare time, Louie loves taking photos of picturesque scenery and he has shared some of his photographs as background images on this website.
Running a business is not just about generating profits. It is like mapping a journey. Now more than ever, you must equip your business with the right tools and resources to build the path to success. Here at In-D-Experience, we believe success is achieved through learning, focus, and consistency.
Customer Experience (CX) is more than just providing a good customer service. Having the right CX strategy is critical and, when you implement the right CX program, you can better understand your customers, and improve their experiences. One negative experience is more than enough for your customers to leave your brand and switch to your competitor. Once they switched, the trust is gone and the relationship is damaged, so it is very costly to win their loyalty back.
We would welcome the opportunity to be In-D-Experience with you and create the right Customer Experience program & strategy. Together, we can move forward to build the path to your successful Customer Experience (CX) strategy, improve customer satisfaction, increase loyalty and grow profits.