- Customer Research
- Customer Journey Mapping and Design
- Implementing Transactional and Relational Customer Survey Programs
- Customer Experience Strategy consulting
- Leadership Workshops and Employee Training
- Keynote Presentations
- Your name
- Date of birth
- Contact details (including address, email address, phone number)
- Any information about how you use our client’s products and services, and
- Survey response information
- When you phone or email us
- When you fill out the Contact Us form or Book 1:1 Now on our website
- From information that is publicly available
- From information that is provided by advisers, or
- When you complete a survey sent by us or one of our clients
- Establish your identity
- Manage our relationship with you
- Maximise the services that we provide to you
- Contact you
- Conduct and improve our businesses and improve your customer experience
- To provide you with direct marketing as outlined in 3.5
- We may also collect, use and exchange your information in other ways where permitted by law
- We do not and will not sell or deal in personal or customer information and we will never disclose your personal information to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Indexperience Australia, our customers or third parties or if required by law.
- We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
- Employee education
- Office Security
- Destroying data when no longer required
- Periodical updates of our security measures in light of current technologies
- You can withdraw your consent, where we rely on it for processing your personal information, at any time.
- You can ask us to confirm if we are using your personal information.
- You can ask us to delete your personal information. This right only applies in limited circumstances and will not usually apply where it remains necessary for us to process your information for the purposes for which it was collected, we are required by law to retain your information or if your information is relevant to a legal dispute.
- You can ask us to stop or restrict how we process your personal information. These rights will apply in limited circumstances and will not usually apply when we need to process your information to carry out our day-to-day business functions or where we have compelling legitimate grounds for processing your information.
- You can ask us to help you move your personal information to other companies, where this is technically possible and only if we have collected and used your data via automatic means. Other conditions apply.
- You have the right to be informed and know about any protections that we have put in place when we are transferring your data overseas.